For an ambulance call 112 (which is handled by the police) or call the Ambulance Control Centre directly at 22887171.
No, calling 112 is free of charge.
No, the prompt response and the transportation of a patient to a public or private A&E Department is free of charge.
Yes, all non-emergency incidents, in which the patient is transported to private health centres or other services, are subject to charges.
1) What is the emergency that needs an ambulance.
2) The telephone number of the caller.
3) District, region and the full address, to where the ambulance should respond.
4) In case there is no address, description of the area such as buildings, any features that will help in the rapid arrival of the ambulance.
5) Description of the emergency and the conditions that may exist in the area.
6) Number of victims and ages, where possible.
7) Inform if there are any other hazards, e.g. fire.
8) Information on whether the presence of other services, such as the Fire Brigade and the Police, is deemed necessary.
No, after calling you are requested to not hang up the phone and stay on the line, according to the instructions of the officer of the Ambulance Control Centre.
Yes, the help of citizens is valuable for the immediate treatment of the patients, so take care of the following:
In case you are in a house:
1) Switch on the front door light.
2) Keep pets away.
3) Open the entrance.
4) Remove any cars that are at the entrance and may obstruct the ambulance access.
5) Collect any forms related to the patient’s history and any medications.
6) Inform the ambulance crew about the patient’s history and especially if there are any allergies
7) Remove any valuables or money that the patient may carry.
The Ambulance Service organises training programmes about emergency pre-hospital healthcare for staff and other officers, based on international standards.
The ongoing training of ambulance crews aims to update knowledge and techniques for an effective and timely treatment of potentially life-threatening situations in the pre-hospital area:
All staff members of the Ambulance Service, in addition to their annual continuous training, participate in international training exercises and are certified with international training programmes related to: cardiac emergencies, internal medicine emergencies, pediatric patient treatment, treatment of multiple injuries, multi-injured patient under fire and in conditions of terrorism, as well as training in mass destruction management such as:
Aiming to raise awareness and educate the population on matters of first aid and prevention of accidents and injuries, a Parents’ School was created. The purpose of the School is to train parents in injury prevention and basic first aid techniques.
The Postgraduate Program is addressed to nurses with a university degree, aiming at their specialisation in Emergency and Prehospital Healthcare under any circumstances, such as sea, mountain or air rescue.
The training program is organised, with the support of the Ambulance Service, by the educational sector of the Nursing Services Directorate and is provided free of charge to public sector Nurses who want to work in ambulance crews in the Ambulance Service.
All ambulances that respond to emergency calls are specifically designed, according to European standards, for the immediate treatment and stabilisation of patients until they are transported to the Hospital.
The State Health Services Organisation, through the Ambulance Directorate, is in charge of the operational coordination and sending out specialised nurses/ambulance crews for participation in Search and Rescue operations in sea and air.
The activation of these specialised nurses is always done through the Ambulance Control Centre, after a relevant request is made from the Search and Rescue Coordination Center and the involved services (Air Force Police, Fire Service, Port and Marine Police, 460 Rescue Search Squadron).
This cooperation has excellent results, resulting in the saving of human lives.
The latest years, due to special situations and natural disasters, ambulance crews have been called upon to respond to special and dangerous situations, for which they must be fully prepared.
Effective treatment of patients under dangerous conditions does not allow for error and therefore the response of specialised teams of health professionals should be immediate, effective and safe.
For this purpose the Ambulance Service of the State Health Services Organization, following the examples of other European countries, created the specialised group of health professionals for dealing with special situations – HART TEAM (Hazardous Area Response Team).
The members of this team are trained in hazardous situations both in Cyprus and abroad, with the aim of saving human lives and supporting the security forces, such as the Fire Brigade and the Police, during the operation.
The HART TEAM follows the English educational standards and is trained in crisis management, rescue by air and sea, rescue during natural disasters, rescue in an environment of hazardous materials, terrorism, etc.
The selection of individuals was made among the specialised ambulance crews after a written and physical condition test.
The creation of this team further shields the survival chain of patients, as it further develops the knowledge, techniques and field of action of ambulance crews, especially in difficult conditions and crises.